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Delivery Policy

🚚 Our Delivery Promise

At Shazem, we're committed to getting your order to you safely and efficiently! Here's everything you need to know about our delivery process:

📦 Processing Time

We carefully prepare your order within 1-2 business days after payment confirmation. During busy periods or sales, this may extend to 3 business days - but we'll always keep you updated!

🌍 Delivery Areas & Times

  • Major Cities (Cape Town, Johannesburg, Durban, Pretoria): 3-5 business days
  • Other Urban Areas: 5-7 business days
  • Rural Areas: 5-10 business days

💰 Delivery Costs

We offer competitive shipping rates across South Africa:

  • Standard Delivery: R100 (FREE on orders over R999!)
  • Express Delivery: R150 (1-2 business days to major cities)
  • Rural Delivery: R150

NB: Additional surcharges might be incurred if your area is in a remote location, listed as a high-risk area or is a government building. A Shazem Agent will contact you should there be an additional surcharge applicable

📱 Track Your Order

Once your order ships, we'll send you a tracking number via E-mail. You can follow your package's journey every step of the way!

🏠 Delivery Options

  • Door-to-Door: Delivered directly to your address
  • Office Delivery: We can deliver to your workplace too!

⚠️ Important Notes

  • Someone must be available to receive the delivery during business hours (8am-5pm)
  • We'll attempt delivery twice before returning to our depot
  • Please ensure your contact details are correct for smooth delivery
  • Public holidays may affect delivery times
  • Our Courier companies used do not deliver on Weekends unless requested, this might incur additional costs

🤝 Delivery Partners

We work with trusted courier services including The Courier Guy, Aramex and FastWay to ensure your orders arrive safely.

❓ Questions?

If you have any questions about your delivery or need to make special arrangements, don't hesitate to contact us! We're here to help make your shopping experience as smooth as possible.

Contact us:
📧 Email: sales@shazem.co.za
📞 Phone: +27 10 786 3611
💬 WhatsApp: +27 72 894 3634

 

Last updated: September 2025