Refund policy

🔄 Our Returns & Exchanges Policy

We want you to absolutely love your purchase! If something isn't quite right, we're here to help make it better. 😊

⏰ Return Window

You have 14 days from your purchase date to return or exchange items. We know life gets busy, so please keep this timeframe in mind!

✅ What We Need for Returns

To ensure a smooth return process, please make sure your item is:

• 🆕 Unused and in original condition
• 📦 In its original packaging
• 🧾 Accompanied by your receipt or proof of purchase (for in-store purchases)

🚫 Items We Can't Accept Back

For health and safety reasons, some items can't be returned:

• 👙 Underwear (required by law, even if unopened)
• 🎁 Gift cards
• 🏷️ Sale items (unfortunately, these are final sale)

💝 Gift Returns

Marked as a gift? You'll receive a lovely gift credit for the return value, and we'll mail you a gift certificate once we receive your item.

Not marked as a gift? No worries! We'll process the refund back to the original purchaser, and they can sort things out with you.

🔄 Exchanges

We're happy to exchange items that arrive defective or damaged - that's on us! Just drop us a friendly email at sales@shazem.co.za and we'll make it right.

💰 Refunds

Haven't seen your refund yet? Don't panic! Here's what to do:

1. 🏦 Check your bank account first
2. 💳 Contact your credit card company (they sometimes take a few days)
3. 🏛️ Give your bank a call about processing times
4. 📧 Still nothing? Reach out to us at sales@shazem.co.za - we're here to help!

📋 How to Return or Exchange

Making a return or exchange is easy:

1. 📧 Email us at sales@shazem.co.za with your reason for return/exchange
2. 📦 Your responsibility: Return shipping costs for change of mind or wrong size orders
3. 🛠️ Our responsibility: Return shipping costs for manufacturing defects
4. 🔍 Once we receive your item, we'll inspect it and process your refund/exchange if everything looks good
5. 💸 Refunds go to your nominated bank account (original delivery fees aren't included)

⚠️ Partial Refunds

Sometimes we can only offer partial refunds if items come back damaged or missing parts (when it's not our fault).

📞 Questions?

We're always happy to chat! Reach out to us at sales@shazem.co.za and we'll help you sort everything out. 💙

Please don't send returns directly to manufacturers - send them our way so we can take proper care of you!